Please contact us at firstname.lastname@example.org with any service inquiries. We will be happy to assist you! We will just need a little information to get you started:
- Full Name: so we can create a profile for you in our repair system.
- Email: very important; it’s the main way we communicate with you!
- Phone: as a secondary means of communication if necessary.
- Address: so we know where to send back your product.
- Model: name of the product and brand detector it’s used with.
- Issue: short description of the problem(s) you’re having.
- Proof of Purchase: to determine if your item is under warranty.
Once we receive all of the above information, we will be able to create a ticket for your item that will be emailed to you with instructions on where and how to send in your product for repair. Please include your assigned ticket number on the outside of your box!
DetectorPro Warranty Policy:
Within 1st year of purchase, if you are the original owner and able to provide proof of purchase: we will repair or replace any defective part or product at no charge for parts or labor and we will invoice you only for the return shipping: $7.95 (for headphones and pinpointers) $14.95 (for Metal Detectors).
After 1 year from date of purchase, if you are the original owner and able to provide proof of purchase: we will replace any defective part or product at no charge and we will and invoice you a nominal charge for the labor plus the return shipping: $7.95 (for headphones and pinpointers) $14.95 (for Metal Detectors).
If your item is not under warranty: (You are not the original owner/purchaser, you do not have proof of purchase, your item was misused/abused/altered/modified or repaired by an unauthorized person, if you have wire breakage due to improper flexing or an issue due to normal wear and tear): We will invoice you for parts, labor and the return shipping: $7.95 (for headphones and pinpointers) $14.95 (for Metal Detectors).
*For warranty repairs outside the U.S. or to military bases, you must call for exact return shipping costs.
*Amphibian Headphones have a 2 year warranty that also excludes bent, broken or corroded connector pins. Please make sure pins are clean and lined up properly when you plug in your connector to avoid damage. Helpful hint for AT users; slip cable wire (at the spot which is reinforced with additional insulation) into the metal retainer clip under the arm rest of your machine. This will prevent unnecessary stress to the cable where it exits the plug.